Available courses

Web Level 1

Course covers essential skills needed to navigate the Work Order, Service Request, GIS, Asset Inventory, and Warehouse Inventory modules. Users learn how to view/search/complete work, view/search for assets, view/search for items, and learn how to use GIS selection tools.

Web Level 2

Course builds on basics in Web Level 1 and introduces linked Work Orders, filtering options, asset parent/child relationships, and grid view. The course also introduces the Inspections and Store module.


Web Level 3

Course focuses on various asset inventory features including how to add meter readings to assets, creating new assets, and editing asset information. The course also introduces Condition Assessments, how to create them and how to complete them for assets. Advanced work management options are also explained including Board View, Subtasks, and Job Costing.

iPad Level 1

This course covers essential skills needed to navigate the Work Order, Service Request, GIS, Asset Inventory, and Warehouse Inventory modules on the iPad application. The first section of this course explains how to download and log into your NEXGEN site while on the iPad. By the end of the course, users will have learned how to view and search for assets/work orders/items, complete work, and utilize GIS tools. Other skills covered in this course include how to refresh NEXGEN data on the iPad and how to access offline mode.

iPad Level 2

Building on iPad Level 1, this course expands on skills learned about the Service Request, Asset Inventory, and Work Order modules. Users are also introduced to the Condition Assessment and Inspection modules on the iPad. By the end of the course users will have learned how to add customers to Service Requests, link Service Requests and Work Orders, edit asset information, add meter readings, create/edit/complete inspections and condition assessments, and create work orders from templates.

iPhone Level 1

This course covers essential skills needed to navigate the Work Order, Service Request, GIS, Asset Inventory, and Inspection modules on the iPhone application. The first section of this course explains how to download and log into your NEXGEN site while on the iPhone. By the end of the course, users will have learned how to view and search for assets/work orders/inspections, complete work, and utilize GIS tools. Other skills covered in this course include how to refresh NEXGEN data on the iPhone and how to access offline mode.

Quick Tip Help Videos

This course is a compilation of short 2-5 minute videos explaining various NEXGEN features. Users can self-enroll in the course to browse through the catalogue of help videos not included in other courses.

Android Tablet Level 1

Learn about NEXGEN's Android tablet application including how to navigate the application, review asset information, complete work orders, explore GIS and more!

Supervisor Level 1

This course covers various skills related to work management. Users learn how to assign work, review completed work, and manage workloads. Users also learn how to adjust existing PM schedules, create new PMs, and adjust PM details. Users learn about resources and how to create new employees, equipment, and crews. Users also learn about reports including how to run reports and schedule them. Advanced Asset Inventory options are also explained including how to associate a Bill of Materials to assets.

Supervisor Level 2

This course covers advanced skills related to the Condition Assessments module including prioritizing asset condition assessments, condition assessment scheduling, and reviewing completed condition assessments. The course also covers the Predictive Maintenance, Timesheet, Training, and Project modules. Adhoc Reports are also covered in this course. Completion of Core User Web Levels 1-3 is recommended before attempting this course.

The Warehouse Manager Dashboard

This course is an overview of the Warehouse Manager Dashboard on the web version of NEXGEN. It introduces the Warehouse Manager Dashboard and its key features for monitoring inventory, requisitions, cycle counts, and purchase orders. It provides an overview of how to search, filter, and navigate through the dashboard to manage warehouse operations effectively.

Estimated Completion Time: 30 Minutes

The Asset Manager Dashboard

This course is an overview of the Asset Manager Dashboard on the web version of NEXGEN. It introduces the Asset Manager Dashboard, including how to access it and what key data it displays. The course walks through summary metrics, asset health indexes, and how the dashboard supports data-driven decisions.

Estimated Completion Time: 30 Minutes

The Customer Service Dashboard

This course is an overview of the Customer Service Dashboard on the web version of NEXGEN. This introductory course explains the purpose and structure of the Customer Service Dashboard, showing how it focuses on managing and tracking service requests. Key features include filtering by department/division, interactive data buckets, a service request map, and pinned or high-priority ticket zones.

Estimated Completion Time: 30 Minutes

The Maintenance Dashboard

This course is an overview of the Maintenance Dashboard on the web version of NEXGEN. Topics include where users can view assigned work, access alerts and filters, visualize task locations on a map, and review recent comments and inventory requisitions. The course also introduces the dashboard layout and core components that help organize and manage tasks effectively.

Estimated Time Completion: 30 Minutes